FAQ

Do you ship to my country? I currently only ship to the UK. For international orders please order through my Etsy: www.amyfrancesuk.etsy.com

 

Who do you ship with? I send out all orders 1st class Royal Mail.

 

Do you accept refunds? I do not accept refunds, unless the item is faulty. Please see below for terms.

 

I've put in the incorrect address! Please contact me ASAP if you have entered the wrong address, at amyfrancesuk@outlook.com. If you notify me after I have dispatched the parcel, you are not liable for a refund. 

 

Lost or damaged items? If your item has arrived damage, please contact me on amyfrancesuk@outlook.com. If you believe your item may be lost in the post, and it has been 10 working days since it has been dispatched then please also contact me on amyfrancesuk@outlook.com

 

How can I stay up to date? To keep up to date with new releases and what i'm up to, please follow me on insta! @amyfrancesuk